Information regarding the right of withdrawal
According to Legislative Decree No 185/99 the customer has the right to cancel the contract within the period of 10 days from the date of receipt of goods. To exercise the right to withdraw the buyer must notify by registered letter with acknowledgment of receipt (within the same period you can also send a telegram or fax (0971470413) or a communication by e-mail (helpdesk@AutoLucana.it ), Provided, however, provide confirmation to send by registered letter with acknowledgment of receipt within 48 hours later). Within the same period of 10 working days must return the products intact and in their original packaging. The Reimbursement will be the cost of the product, not be reimbursed the cost of sending the first shipment of and restitution.
The return of material will be accepted only if authorized in advance. To exercise the right of withdrawal communicate the following data: the original document (indicate the number of bill or no bill accompanying) in case of partial withdrawal enter the code of the article or articles, bank on which to obtain the possible transfer (proprietor IBAN of the document). Repayment will take place as provided by law, as soon as possible, however, the maximum period of 30 days. from receipt of goods made with the exclusion of transportation expenses for the return and the first shipment of the goods. The only costs to be borne user are those of management or € 12.00 and those of returning products to the sender. The AutoLucana.it. Net reject any product in the case have not been paid by you the cost of refund or have not been observed how and when required by law to communicate the right of withdrawal.
Please note that you can not exercise the right of withdrawal for purchases made with VAT (assumes professional use of the property that is outside the law in protecting consumers seen as private end-user
The warranty is 24 months ago and the date of the document drawn up (with replacement of component failure or faulty within 7 / 30 days. AutoLucana.net from) is valid on all components where the guarantee is not exercised directly from the manufacturer * , For this' last Guarantee conditions are described in manuals annexes:
• The Guarantee is a lapse in the event of improper use, neglect, wear, damage or volunteer for any problem resulting from incorrect installation after the sale.
How to exercise the guarantee:
Warranty exercised directly from AutoLucana.it:
• If it is deemed necessary to replace or repair the product require an authorization number to return (RMA) by writing an e-mail to helpdesk@AutoLucana.it with the subject "Request RMA"
• Packaging carefully the product and affix externally on the package in a readable number and date of the return (RMA). To accompany the goods with a written declaration of the defect found;
• Ship at its own expense the product at:
Antonio Di Noia Via della Meccanica,7 85100 Potenza-Italy.
Once arrived at our facility the product will be tested and if necessary will be replaced / repaired and later returned to the client;
The shipping costs for sending the customer shall be borne by our only where the malfunction occurred within 30 days from the date of sale, otherwise shipping costs are borne by the score which will be a contribution for shipping costs amounted to € 14.00